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We work with purpose and passion…
uniting to create a dynamic and powerful team.

If this sounds like an environment you will thrive in,
check out the opportunity below:
 

 

Collections Advocate

As a Collections Advocate, you will be required to reach out to customers to collect payment for overdue loans and assist in increasing company revenue.

 

OPERATIONS TEAM MEMBER
  • Reports to Director of Operations

 

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Effectively collect on past due accounts
  • Handle each customer and each account with superior customer service
  • Accurate and effective problem identification skills
  • Effective and Efficient problem resolution skills
  • Ability to track and process payments
  • Ability to track and record any account discrepancies
  • Assess and evaluate outstanding account balances and determine next steps in the collection process
  • Provide clear communication regarding collection process to customers
  • Present oneself as a positive role model to the company and customers
  • Notes accounts consistently and effectively
  • Follows up with customer regarding payments, promises to pay and all other communications
  • Adhere to all department and company policies and procedures

 

QUALIFICATIONS / PHYSICAL REQUIREMENTS
  • Knowledge of collection principles and practices
  • Knowledge of relevant computer applications
  • Ability to type
  • Knowledge of administrative procedures
  • Strong communication and negotiation skills

 

LANGUAGE SKILLS
  • Knowledge of collection principles and practices
  • Ability to clearly and effectively respond to customer issues, whether by phone, fax, or email
  • Bilingual abilities are a plus, but are not a requirement

 

 

The above statements are intended to describe the general nature and level of work performed by advocates assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position.

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Loans approved before 5:30 PM PT today will be deposited on Monday, December 17, 2018.

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Customer Notice: Short-term advances should be used for short-term financial needs only, not as long-term financial solutions. Customers with credit difficulties should seek credit counseling.

Short-term Loan 14-day APR Range: 391.07% - 664.29% APR varies per state regulations. View Rates and Terms to view the APR in your State. Failure to make timely payments may result in NSF or late fees. If your account becomes severely delinquent, it may be turned over to a 3rd party collection agency which could impact your credit score. Loans do not automatically renew without prior approval. If you renew or "rollover" your loan, your principal balance may not be reduced and you will owe additional fees and/or interest.

Net Pay Advance, Inc. is licensed by the California Department of Business Oversight pursuant to the California Deferred Deposit Transaction Law

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