Contact Net Pay Advance

Customer support & FAQs

Need help with your loan, account, or application? You’re in the right place. Here’s how to contact us, get support, and find answers to common questions about funding, payments, and more.

Ways to reach Net Pay Advance

Customer support

Toll-Free:
1-888-942-3320

Email:
customerservice@netpayadvance.com

Text:
1-844-505-3539

Hours of operation

Monday–Friday: 9:00 AM–8:00 PM CT

Saturday: 11:00 AM–3:00 PM CT

Mailing address

Net Pay Advance

3615 N. Ridge Road

Wichita, Kansas 67205

Closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Payment past due?

We’re here to help. Our representatives can assist with:

Processing a payment
Setting up a custom payment arrangement
Answering questions about your past due loan

Collections

Toll-Free: 1-888-942-3360

Email: collections@netpayadvance.com

Text: 1-844-505-3539

Collections

Toll-Free:
1-888-942-3360

Email:
collections@netpayadvance.com

Text:
1-844-505-3539

Payment past due?

We’re here to help. Our representatives can assist with:

Processing a payment
Setting up a custom payment arrangement
Answering questions about your past due loan

Access your account

Leave us a message

Have a question? Leave a message below and we’ll respond as soon as we can.

Leave us a message

Have a question? Leave a message below and we’ll respond as soon as we can.

Quick help topics

Updating your phone number

Must be done by phone for security.

Extending your due date

blue credit card icon with blue checkmark

Making a payment or updating your debit card

Instant funding eligibility

Determined by our system based on various factors.

Frequently asked questions

Do you check credit or report to credit bureaus?

We perform a soft credit check at application to confirm identity. Your credit score isn’t considered in the application. It won’t impact your credit score either. We do not report to credit bureaus.

Can I use CashApp, Chime, or Venmo for my bank info?

At this time, our online loans require a traditional checking account with a routing and account number.

Can I pick up my loan in person or get a mailed check?

Net Pay Advance is 100% online for your convenience. All loans and funding are digital.

What bank holidays affect ACH funding?

Bank holidays that may delay ACH funding include:

Martin Luther King Jr. Day
Washington’s Birthday
Memorial Day
Juneteenth
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving
Christmas
New Year’s Day

For more information, read our article on US bank holidays.

Why was my application denied?

It could be due to eligibility criteria. You can always reach out for clarification.

When will I receive my funds or when will my payment clear?

ACH deposits usually arrive the next business day after approval. ACH deposits are not processed on bank holidays, which can delay funding by one business day. However, same-day funding is still available 24/7 to those who qualify—even on holidays.* Learn more about ACH funding versus instant deposit.

How do I reset my password?

Click “Forgot Password” on the login page.

How do I set up a payment arrangement?

Log into your account or call us to make a payment arrangement. Learn more about your payment plan options.