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Payday Loans FAQ at Net Pay Advance
Have a question about Net Pay Advance or online payday loans? We have the answers.
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Our friendly customer service team is here to answer your payday loan and account questions. We’re one-click away.
Contact Support CenterGeneral Payday Loan Information
What is a payday loan?
A payday loan is a type of short-term personal loan. It’s designed to help individuals and families cover unexpected or emergency expenses.
How do payday loans work online?
Payday loans online work very similarly to traditional store-front payday loans. The main difference is obvious, where previously you would have to find a payday loan near you, now you can complete the entire transaction wherever you can securely access the internet. Complete the application online in just a few minutes and funds are deposited directly to your account. When your loan is due, payments can be submitted online. Download our mobile app to keep Net Pay Advance one tap away on your smartphone.
What are the best payday loans?
The best payday loans are convenient, secure, and affordable. At Net Pay Advance, we keep our payday loan process convenient with account access 24/7/365. We follow strong safety procedures to keep customer information secure. We’re a state-licensed direct lender, which means we abide by the state and federal regulatory standards for online short-term lending. Our customers say we offer the best payday loans but check our customer reviews for yourself.
How to get quick loans online?
The personal loan application process takes less than 5 minutes with Net Pay Advance. Complete the secure and quick online loan application 24/7/365 to receive funds directly to your bank account. Instant funding is available with a valid debit card.*
What payday loans are easy to get?
Online payday loans are easy to get. With a payday loan online service, you can apply from the comfort of your couch. It doesn’t matter if you have bad credit, good credit or no credit. There’s no hard credit check! Complete our online payday loan application and get a decision in less than 5 minutes.
Account Questions
How do I reset my password?
To reset your password, go to the Net Pay Advance login page. From the login page there is a button for “Forgot Password?”. Click that to receive a password reset email and then follow the prompts. If you have trouble, don’t hesitate to reach out to customer service for assistance!
What happens if I default on my loan?
Your account will be sent to our in-house collections team, who will work with you to set up a payment arrangement. Once your loan is paid in full, you will be eligible to reapply. Pay off any past due balances by logging into your account or calling 888-942-3360. Missed payments can happen, we are here to help you get back on track.
Can I change my loan due date?
Customers can log into their account to extend their due date up to 3-5 days past their original due date, depending on their loan type. Please note that you must follow the prompts to sign new documents that reflect your new due date to confirm the extension.
What is a PTP?
PTP stands for “Promise-to-Pay”, which is essentially an agreement to repay a past due balance over one or more payments to get your account back in good standing. If you have a loan that is past due, you can set up and manage your PTP directly from your account. For more information or to speak with our friendly collections team, contact 888-942-3360.
Why do I need to add security questions to my account?
Net Pay Advance is increasing the security of our customers’ accounts so that your data is even better protected. Multi-factor authentication in the form of security codes for when customers login and security questions are a step in that process. We know that it’s frustrating but trust us that this small inconvenience is a huge step in your data protection. Find more information about online security.
Applying for Payday Loans
How to apply for loans online?
Apply for loans online right from our website. If you are a new customer, you can complete our application in a few minutes. Our application will ask for information such as your name, address, income source, and a few other questions. Once complete you will receive a decision instantly. If you are an existing Net Pay Advance customer or have previously applied, you can login to your account and reapply directly from your customer portal.
How do I apply for a short-term loan?
Apply for a short-term loan today. If you are an existing Net Pay Advance customer or have previously applied, you can login to your account and reapply for a new loan from your account direct. Apple users may apply for a new loan through Net Pay Advance on our mobile app from your smartphone.
How will I know if I’m approved?
Applicants will receive an instant decision after applying. The decision will be visible on the thank you screen and will be sent to the email provided. There are three decision options: approve, deny, or verify. Pending verification simply means that our decision engine was unable to make an approval or deny decision and is being sent to our customer service team for manual review.
Why wasn’t my online loan application approved?
Unfortunately, we are not able to approve all loan applications due to a variety of reasons. We know that life can change. You are eligible to reapply 60 days from your original application date.
Why does the application say “user already exists” when I try to apply?
Our system recognizes that you are already an existing customer or have previously applied with Net Pay Advance. To proceed with your loan application, login to your account using your email and password. If you don’t remember your login credentials, you can click “reset password” and follow the prompts or reach out to customer service for assistance at 888-942-3320.
Can I re-apply after hours or on the weekends?
New and return applicants can apply for a personal loan day or night, rain or shine. Our website and mobile app are both available 24/7/365. For applicants that provide a valid debit card, instant funding is available, meaning you can have your funds within minutes anytime, anywhere.*
Does Net Pay Advance check my credit score?
Most short-term lenders, including Net Pay Advance, pull at least some sort of data to verify applicant-provided information and determine a decision on applications. This process may include a soft credit check. A soft credit check is different from a traditional “hard” credit check because it is only visible to the borrower and the inquiry falls off after 30 days from the original inquiry. Most importantly, it’s not harmful to your credit score. Net Pay Advance understands that applicants are more than their credit score, which is why we don’t use your score as a factor when determining approval.
Will applying for a payday loan hurt my credit?
Applying for a payday loan with Net Pay Advance will not hurt your credit score. That’s because we do not perform a hard credit check. Instead, we use a soft credit check that does not affect your credit score.
Security and Bank Verification
What is bank verification?
Bank verification is a service that allows us to instantly verify your identity and view an electronic copy of your bank statement allowing us to make a fast and accurate decision on your loan application. It replaces outdated methods such as faxing your bank statement or making time-consuming calls to your bank. It also provides speed, accuracy, privacy and convenience for you the customer.
What is going on with my loan that needed verification?
Those with a valid debit card on file are eligible for instant funding and will receive their approved funds.* Loan applications that require verification go to our trusted customer service team for manual review. We review those as quickly as possible and will communicate any updates with you directly. You can speak with a customer service representative during our business hours by calling 888-942-3320.
What do we do with your information?
Your user ID and password are securely transferred to your financial institution in order to verify your identity as well as retrieve a 90-day, read only, copy of your bank statement. The information is viewed by us in order to make a fast and accurate decision on your loan application.
How do I know that this is safe?
This system was designed specifically to enhance your privacy and security. It operates at bank level security using the same 128-bit encryption as your bank. Username and passwords are never displayed, viewed, or stored. This is the safest, fastest, and most convenient way for you to submit your information so we can quickly review your loan request.
I’d rather email/fax my information.
Bank verification is the most secure, convenient and speedy route to ensure that your loan application is approved as soon as possible. We recommend using this service as it is more secure than outdated email/fax methods. If you would like more information about IBV or would like to talk to someone about emailing or faxing your bank statement information, call 888-942-3320 and speak with a live representative.
Are payday loans regulated?
Yes, payday loans are subject to both federal and state regulations. The extent and nature of regulation can vary significantly depending on the individual state. It also depends on the lender. There are lenders that are allowed to not follow state regulations. We recommend working with a “state-licensed lender” to ensure you’re working with a lender that follows both federal and state regulations. See more about your state’s loan terms here.
Loan Eligibility
What qualifications are required to receive a short-term loan from Net Pay Advance?
Are you wondering, “what do I need to get a payday loan?” We look at many aspects in order to approve applicants; including, but not limited to a bank account in the applicant’s name that must be open and active for at least 30 days, that the applicant is at least 18 years old, and that the location of the application is in one of our licensed states.
What disqualifies you from a payday loan?
Each payday loan requirement is designed to ensure applicants are able to manage their loans successfully. Among those criteria, we are unable to service loans to individuals under the age of 18 years old, and active duty military personnel and their dependents.
What credit score is needed for a payday loan?
At Net Pay Advance, there’s no credit score requirement for a payday loan. We welcome borrowers with bad credit, good credit, or no credit.
How many payday advances can you have?
Wondering can you have more than one payday loan? The number of payday advances a person can have at a given time can vary depending on several factors, including state regulations, the policies of the payday lenders, and the borrower’s financial situation. At Net Pay Advance we can only provide one payday loan online at a time to a borrower. In some states, there are no rules on how many lenders a borrower can work with. At Net Pay Advance, we recommend borrowers only work with one lender at a time. That will better ensure a smooth lending process. There are benefits to working with one payday loan provider.
How come I wasn’t approved for more money?
Our underwriting processes take several factors into consideration when determining approved loan amount. Foremost, loan amounts are compliant with state regulations of the applicant. Additionally, we review applicant information to the best of our ability with the goal of providing necessary funds that will not over-extend the borrower.
Do you accept Social Security Income?
Yes, we accept Social Security, retirement, and pension income.
Where can I find payday loans for SSI recipients?
At Net Pay Advance, we provide payday loans for individuals who receive Supplemental Security Income (SSI) with our flexible online application process. You don’t need to visit a physical location—just apply online from the comfort of your home. To get started, fill out a quick application now. If you have any specific questions or need assistance, our customer support team is here to help.
Funding
How soon do I get my money?
We are excited to offer instant funding to new and return customers. Applicants must provide a valid debit card to be eligible.* Approved funds are directly deposited instantly, 24 hours a day/7days a week/365 days a year! No debit card? No worries. We will directly fund your account via ACH. Funding time depends on when your application was approved. If your loan application was approved by 7:30 PM CT, you will receive your funds the next business day, usually around 10:00 AM your time for most banks. Loans submitted after the 7:30 PM CT cut-off on Friday through Sunday will receive funds on the following Tuesday. National Bank Holidays delay ACH funding by one business day.
What time will I receive my funds?
Those with a valid debit card on file are eligible for instant funding and will receive their approved funds within minutes.* Those that do not have a valid debit card on file will receive their funds directly to their bank account the following business day, typically around 10 AM your time. National bank holidays and weekends do affect funding times by delaying one business day.
What happens if my loan is approved after the cut-off time on Friday or on the weekend?
If your loan is approved after the cut-off time (7:30 PM CST/5:30 PM PST) or over the weekend, funds will typically be delayed until the next business day for customers without instant funding. This is due to bank processing times, as most banks do not process transactions during weekends or holidays. Therefore, if your loan is approved after the cut-off time on Friday, your funds may be deposited the following Tuesday, depending on any additional bank delays. Adding a valid debit card can help you qualify for instant funding to avoid delays.*
Am I eligible for instant funding?
All approved loans with a valid debit card provided are eligible for instant funding. Please note that not all debit cards accept instant funding. If a debit card is ineligible or we don’t have a valid card on file, approved loans will be funded via ACH on the next business day. Want to try a different debit card instead for instant funding? Please contact customer service.
Your site says you offer instant funding, how come I wasn’t instant funded?
Instant funding requires a valid debit card. If the card provided doesn’t accept instant funding, you’ll receive fast funds through ACH transfer on the next business day.* If you’re unsure whether your debit card meets the instant funding criteria, or for more details, please reach out to our customer service team for assistance.
Loan Types
What types of payday loans are available from Net Pay Advance?
We offer several types of online personal loans: single-pay payday loans, installment loans, and line of credit. Borrowers seeking long term payday loans can consider a line of credit as an option. Loan type eligibility varies based on state regulations.
What is a single-pay payday loan?
A single-pay payday loan is a lump sum of money that the borrower repays in full on their next payday.
What is a installment loan?
An installment loan is a sum of money that the borrower repays in a series of payments over 180 days.
What is a line of credit?
A line of credit is a type of account where the borrower can borrow as needed up to a certain limit. A line of credit is a revolving type of loan, and works a lot like a credit card. See our line of credit 101 infographic for more information.
Where can I find more information about line of credit?
See our educational resources to understand and manage your line of credit. We have information on how to draw money, and how to understand your billing statement.
What’s the minimum draw amount for line of credit?
The minimum draw amount is $50 for line of credit with Net Pay Advance. In certain cases, there may be other requirements. Always check your state’s rates and terms for information regarding your loan terms.
What’s the max loan?
The maximum loan amount for payday loans at Net Pay Advance varies based on state regulations and your individual financial situation. To find out the exact maximum loan amount available to you, please refer to our rates and terms page or contact our customer support team for personalized assistance.
Loan Providers
Where can I get payday loans?
Need fast cash? In most states there are a few personal loan options. Net Pay Advance offers online payday loans in a number of states across the US.
Where to get loans online?
Net Pay Advance exclusively offers payday loans online through our website and mobile app. Manage your loan from application to repayment 24/7 and receive approved funds directly to your bank account.
Who does payday loans?
Payday lenders offer payday loans. Payday lenders are defined as companies or organizations that offer consumers short-term personal loans with the agreement for repayment based on the borrower’s paycheck schedule, or within a set amount of time. Net Pay Advance is a state-licensed payday loan provider in a number of states across the US.
Who does payday loans near me?
For residents of the states we service, your closest loan provider, Net Pay Advance, is only a few clicks away online or through our mobile app. Apply 24/7 with a secure internet connection. No need to drive, or even change out of your comfy clothes!
What does a “state-licensed direct lender” mean?
Basically, it means that we are legally allowed to offer loans within states that we are licensed. Additionally, it means that our loan processes and procedures must follow both state and federal regulations. We undergo internal and external audits to ensure that our processes are secure and compliant, creating a legit lender for consumers.
Pre-Loan Considerations
What are the pros and cons of a payday loan?
Payday loans, also known as cash advance loans, can provide quick access to funds for individuals facing financial emergencies. They are known for being fast, convenient, and accessible with no hard credit check. At the same time, these loans may have higher APR than other credit options that cater to those with excellent credit. Borrowers know their own situation, and should carefully assess their options. Smart borrowing practices will help individuals to avoid a potential cycle of debt.
What are some things you should do before taking out a payday loan?
Before taking out a payday loan, it’s essential to consider your financial situation and weigh the pros and cons. Consider whether the expense is urgent and necessary. Look into alternative sources of funds, such as borrowing from friends or family. Additionally, before taking out the loan, create a clear plan for repaying it on time.
Not seeing what you need?
Our friendly customer service team is here to answer your payday loan and account questions. We’re one-click away.
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