Quick & Secure Loans
When You Need Them

Simple Secure Trusted
State Licenced Direct Lender
How Reviews Benefit a Payday Loan Company


www.NetPayAdvance.com Doesn’t Just Boast Good Customer Service


If you’re a Net Pay Advance customer or if you’ve simply been perusing our site, chances are that you’ve seen “Trustpilot” emblazoned somewhere. You might have even left a review. But for those of you who don’t know, Trustpilot is a service for online businesses that allows consumers to leave reviews based on their experience. The ultimate purpose of Trustpilot is to allow individuals to determine whether a company is trustworthy and legitimate or not.

At Net Pay Advance, we love to receive feedback. It’s important to us to please our customers, which is why we we’re forthright about asking for reviews – we want to know what you’re thinking! Customers’ opinions are vital to the success of our business. To learn more about how Trustpilot contributes to the success of Net Pay Advance, we consulted with Jason Largent, our Director of Operations.



About Net Pay Advance’s Trustpilot Score

Each review earns the company a specific amount of points. Bad reviews are zero points and excellent reviews are ten, with varying amounts in between. As of September 26th, 2018, our TrustScore, an average of our points received, is 9.7 out of 10. 93% of the reviews we have received up until this point have been labelled “Excellent,” earning us our five-star rating. For many businesses, this might be good enough – but for Net Pay Advance? Not quite. As long as we’re still receiving reviews less than five stars, our work won’t be done.



How We Use Trustpilot to Our Benefit

So how do we accrue our reviews? In addition to the banner near the bottom of our webpage, Largent explained that an invitation is offered once a customer has finalized a transaction with us. That invitation is largely what brings customers to leave their opinions on our Trustpilot page. However, the question remains: do these reviews benefit our business?

“I really think it does,” Largent stated. “People are looking more into reviews as a trust factor. Potential customers look to these reviews to know what they’re getting into.” Essentially, our overwhelmingly positive feedback is what attracts consumers to our business.

As for negative reviews? The customer service team reaches out to those who feel misled so that Net Pay Advance has a chance to prove its worth – in the words of Largent, this also helps to keep business.

“It’s not my philosophy to convince a customer that they’re wrong,” Largent said of reviews that reflect a less than satisfactory experience. “We reach out to them to try and have a continued relationship with us that’s better.”



How Trustpilot Shows Off Our Customer Service

The customer service team is constantly monitoring NPA’s Trustpilot feed. Every review that comes in is read. As a company that strives to have a positive relationship with every single customer, this is crucial. Every review is taken to heart – the good and the bad.

Positive reviews are a compliment, and negative reviews are a lesson. For each review, the same question is asked: how can we be better?

Our objective is to turn every review into a better review, and the way we do so is easy. Our customer service center isn’t messing around – every phone call, text message, email, or otherwise is treated as though we’re working with our favorite customer. No customer is left behind, and every customer gets special treatment.

We won’t bore you with the numbers and the business jargon, but Largent, as well as the customer service department, have the same goal in mind:

“I want to be five-star in the mind of all our customers,” Largent finished.

Trustpilot allows us to see how close we are to achieving our goal. By giving us access to what our customers are thinking, we learn what we’re doing right and what we’re doing wrong. This way, we can better our business for the benefit of our customers.



Wednesday, October 3, 2018
Enter the code

    Apply Now To Get Cash Fast

    Loans approved before 5:30 PM PT today will be deposited on Tuesday, April 23, 2019.

    I have a middle name
    direct lender

    By submitting your information you understand and agree to our Privacy Policy and Terms of Use.

    Customer Notice: Short-term advances should be used for short-term financial needs only, not as long-term financial solutions. Customers with credit difficulties should seek credit counseling.

    Short-term Loan 14-day APR Range: 391.07% - 664.29% APR varies per state regulations. View Rates and Terms to view the APR in your State. Failure to make timely payments may result in NSF or late fees. If your account becomes severely delinquent, it may be turned over to a 3rd party collection agency which could impact your credit score. Loans do not automatically renew without prior approval. If you renew or "rollover" your loan, your principal balance may not be reduced and you will owe additional fees and/or interest.

    Net Pay Advance, Inc. is licensed by the California Department of Business Oversight pursuant to the California Deferred Deposit Transaction Law

    Talk with an Expert Now
    Click to Chat